Remote Dispatch & Customer Service VA - Scheduling

Tavor Perry; Silay; Remote; PHP 279,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support our garage door service operations. You will manage daily customer interactions, coordinate technicians, and keep service schedules in good shape.

The ideal candidate is reliable, detail-driven, and capable of working independently in a remote environment while delivering excellent customer service.

Qualifications

• Strong written and verbal English communication
• Proven experience in customer service, call handling, or dispatch support
• Prior experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-first mindset
• Ability to collaborate effectively with remote teams and field technicians

Responsibilities

• Answer and manage inbound customer calls about garage door services
• Record accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Message field technicians on WhatsApp to coordinate jobs
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Keep an eye on technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Support daily dispatching and field operations

Skills

Customer service

Dispatch support

Remote work

Time management

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support our garage door service operations. You will manage daily customer interactions, coordinate technicians, and keep service schedules in good shape.

The ideal candidate is reliable, detail-driven, and capable of working independently in a remote environment while delivering excellent customer service.