Remote Dispatch & Customer Care Specialist

Tavor Perry; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Remote work

Job summary

Tavor Perry is hiring a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. The role focuses on daily customer interactions, coordinating technicians, and managing service schedules, in a remote setting.

You will handle inbound calls, gather details, arrange appointments, coordinate with field technicians via WhatsApp, and keep records in GoHighLevel CRM, aiming to improve routing and response times while delivering excellent service.

Qualifications

• Strong English communication, written and verbal.
• Proven experience in customer service, call handling, or dispatch support.
• Prior experience as a Virtual Assistant in customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to work with remote teams and field technicians.

Responsibilities

• Answer and handle inbound customer calls about garage door services.
• Gather accurate customer details and service needs.
• Arrange appointments and confirm availability with customers.
• Speak with field technicians over WhatsApp for job coordination.
• Take in and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skill set.
• Enter and keep customer records in the GoHighLevel CRM system.
• Keep an eye on technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.
• Answer customer inquiries professionally and promptly.
• Help with daily dispatching and field operations support.

Skills

English communication

Customer service

Dispatch support

Remote work

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Tavor Perry is hiring a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. The role focuses on daily customer interactions, coordinating technicians, and managing service schedules, in a remote setting.

You will handle inbound calls, gather details, arrange appointments, coordinate with field technicians via WhatsApp, and keep records in GoHighLevel CRM, aiming to improve routing and response times while delivering excellent service.