Service Dispatch, Customer Relations VA

vamasters, Inc.; Kabankalan; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote setup. You will manage daily customer interactions, coordinate technicians, and keep service schedules running with strong communication and organization.

The role requires reliable, detail-driven work from home, handling inquiries, scheduling, and GoHighLevel CRM updates while ensuring high-quality customer service and efficient dispatch support.

Qualifications

• Strong English communication skills, both written and verbal.
• Proven experience in customer service, call handling, or dispatch support.
• Previous experience as a Virtual Assistant in a customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor and a customer-focused mindset.
• Ability to work effectively with remote teams and field technicians.

Responsibilities

• Answer and handle inbound customer calls about garage door services
• Gather accurate customer details and service needs
• Schedule appointments and confirm customer availability
• Coordinate with field technicians via WhatsApp on job details
• Take in and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and keep customer records up to date in GoHighLevel CRM
• Monitor technician schedules and improve routing efficiency
• Follow job progress and send follow-up communications
• Respond to customer inquiries professionally and promptly
• Support daily dispatching and field operations

Skills

English proficiency

Customer service

Virtual assistance

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Job description

Job Summary

We're expanding our team with a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role centers on managing daily customer interactions, coordinating technicians, and keeping service schedules running. The ideal teammate is reliable, detail-driven, and able to work independently from a remote setup while consistently delivering excellent customer service.

Key Responsibilities

• Answer and handle inbound customer calls about garage door services

• Gather accurate customer details and service needs

• Schedule appointments and confirm customer availability

• Coordinate with field technicians through WhatsApp on job details

• Take in and process service requests from advertising partners

• Assign jobs based on technician availability, location, and skill set

• Enter and keep customer records up to date in the GoHighLevel CRM system

• Monitor technician schedules and improve routing efficiency

• Follow job progress and send follow-up communications

• Respond to customer inquiries professionally and without delay

• Support daily dispatching and field operations

Requirements

• Strong English communication skills, both written and verbal

• Proven experience in customer service, call handling, or dispatch support

• Previous experience as a Virtual Assistant in a customer service or dispatch role

• Excellent organizational, multitasking, and time-management skills

• Professional demeanor and a customer-focused mindset

• Ability to work effectively with remote teams and field technicians

Preferred Qualifications

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms

• Strong interpersonal and relationship-building skills

• Background in service-based or field operations environments

Why Join Us

• Be part of a growing garage door service company focused on quality and reliability

• Gain hands-on experience in operations and customer relationship management

• Enjoy remote-work flexibility while making a meaningful impact

If you're proactive, efficient, and do well in a fast-paced environment, we encourage you to apply and help elevate our customer service operations.