Remote Dispatch & Scheduling Specialist

VA Masters; Malaybalay; On-site; PHP 223,000 - 391,000; Full time

Job summary

VA Masters in the Philippines is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules from a remote setting.

The role requires excellent English, strong organizational skills, and experience in customer service or dispatch. You will use GoHighLevel CRM and WhatsApp for field coordination and will contribute to efficient day-to-day operations.

Qualifications

• Strong English communication skills.
• Proven record in customer service, call handling, or dispatch support.
• Earlier record as a Virtual Assistant in a customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.

Responsibilities

• Pick up and handle inbound customer calls about garage door services
• Gather accurate customer details and service needs
• Book appointments and confirm availability with customers
• Speak with field technicians over WhatsApp for job coordination
• Take in and work through service requests from advertising partners
• Assign jobs against technician availability, location, and skill set
• Key in and keep customer records in the GoHighLevel CRM system
• Watch technician schedules and sharpen routing efficiency
• Track job progress and send follow-up communications
• Answer customer inquiries professionally and promptly
• Pitch in on daily dispatching and field operations support

Skills

Customer service

Dispatch coordination

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

VA Masters in the Philippines is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules from a remote setting.

The role requires excellent English, strong organizational skills, and experience in customer service or dispatch. You will use GoHighLevel CRM and WhatsApp for field coordination and will contribute to efficient day-to-day operations.