Remote Customer Service & Dispatch Specialist

vamasters, Inc.; Calapan; On-site; PHP 167,000 - 335,000; Full time

Job summary

Vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role focuses on handling daily customer interactions, coordinating technicians, and keeping service schedules on track.

The ideal candidate is reliable, organized, and capable of working independently in a remote setup while delivering excellent service. You'll work with GoHighLevel CRM, WhatsApp Business, and scheduling platforms to streamline dispatch and

Qualifications

• Strong English communication skills, written and verbal.
• Experience in customer service, call handling, or dispatch support.
• Experience as a Virtual Assistant in customer service or dispatch roles.
• Excellent organization, multitasking and time-management abilities.

Responsibilities

• Take and manage inbound customer calls about garage door services.
• Capture accurate customer details and service requirements.
• Set appointments and confirm availability with customers.
• Coordinate jobs with field technicians via WhatsApp.
• Dispatch jobs based on technician availability, location and skill.
• Log and maintain customer records in GoHighLevel CRM.
• Monitor job progress and send follow-up communications.
• Address customer inquiries professionally and promptly.
• Assist with daily dispatching and field operations support.

Skills

Customer service

Call handling

Dispatch support

Time management

Remote teamwork

Education

High school diploma or equivalent

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role focuses on handling daily customer interactions, coordinating technicians, and keeping service schedules on track.

The ideal candidate is reliable, organized, and capable of working independently in a remote setup while delivering excellent service. You'll work with GoHighLevel CRM, WhatsApp Business, and scheduling platforms to streamline dispatch and