Remote Dispatch & Customer Service Coordinator

Tavor Perry; Victorias; Remote; PHP 223,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules from a remote setting.

The ideal candidate is reliable, detail-driven, and capable of working independently while delivering excellent customer service in a fast-paced environment. Join a growing team and help streamline dispatch and customer relations.

Qualifications

• Experience in customer service, call handling, or dispatch support.
• Previous Virtual Assistant experience in customer service or dispatch roles.
• Strong written and verbal English communication skills.
• Excellent organization, multitasking, and time-management abilities.
• Professional demeanor with a customer-focused mindset.

Responsibilities

• Answer and manage inbound customer calls related to garage door services.
• Gather accurate customer details and service needs.
• Schedule appointments and confirm availability with customers.
• Coordinate with field technicians via WhatsApp for job assignment.
• Enter and maintain customer records in the GoHighLevel CRM.
• Monitor technician schedules and optimize routing efficiency.
• Track job progress and send follow-up communications.
• Respond to inquiries promptly and professionally.
• Assist with daily dispatching and field operations support.

Skills

Customer service experience

Dispatch support experience

Virtual Assistant

Organizational skills

English communication skills

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules from a remote setting.

The ideal candidate is reliable, detail-driven, and capable of working independently while delivering excellent customer service in a fast-paced environment. Join a growing team and help streamline dispatch and customer relations.