Remote Dispatch & Customer Service Specialist

vamasters, Inc.; Kabankalan; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote setup. You will manage daily customer interactions, coordinate technicians, and keep service schedules running with strong communication and organization.

The role requires reliable, detail-driven work from home, handling inquiries, scheduling, and GoHighLevel CRM updates while ensuring high-quality customer service and efficient dispatch support.

Qualifications

• Strong English communication skills, both written and verbal.
• Proven experience in customer service, call handling, or dispatch support.
• Previous experience as a Virtual Assistant in a customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor and a customer-focused mindset.
• Ability to work effectively with remote teams and field technicians.

Responsibilities

• Answer and handle inbound customer calls about garage door services
• Gather accurate customer details and service needs
• Schedule appointments and confirm customer availability
• Coordinate with field technicians via WhatsApp on job details
• Take in and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and keep customer records up to date in GoHighLevel CRM
• Monitor technician schedules and improve routing efficiency
• Follow job progress and send follow-up communications
• Respond to customer inquiries professionally and promptly
• Support daily dispatching and field operations

Skills

English proficiency

Customer service

Virtual assistance

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Job description

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote setup. You will manage daily customer interactions, coordinate technicians, and keep service schedules running with strong communication and organization.

The role requires reliable, detail-driven work from home, handling inquiries, scheduling, and GoHighLevel CRM updates while ensuring high-quality customer service and efficient dispatch support.