Remote Field Dispatch & Client Support Specialist

vamasters, Inc.; Olongapo; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage schedules from a remote setting, delivering outstanding service.

You will speak clearly in English, manage records in GoHighLevel CRM, and coordinate with field staff via WhatsApp. A detail-driven, independent worker with remote collaboration skills is essential.

Qualifications

• Strong English communication skills, both written and spoken.
• Background in customer service, call handling, or dispatch support.
• Prior experience as a Virtual Assistant in a customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional manner with a customer-focused mindset.
• Ability to work effectively with remote teams and field technicians.

Responsibilities

• Answer and handle inbound customer calls about garage door services.
• Collect accurate customer details and service needs.
• Book appointments and confirm availability with customers.
• Coordinate with field technicians via WhatsApp on job details.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skill set.
• Enter and update customer records in the GoHighLevel CRM system.
• Monitor technician schedules and improve routing efficiency.
• Follow job progress and send follow-up communications.
• Reply to customer inquiries professionally and promptly.
• Support daily dispatching and field operations.

Skills

Customer service

Dispatch support

Communication

Organizational skills

Multitasking

Remote teamwork

Tools

GoHighLevel CRM

WhatsApp Business

Job description

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage schedules from a remote setting, delivering outstanding service.

You will speak clearly in English, manage records in GoHighLevel CRM, and coordinate with field staff via WhatsApp. A detail-driven, independent worker with remote collaboration skills is essential.