Remote Dispatch & Customer Support Specialist

VA Masters; Bogo; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

VA Masters is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinating technicians and managing service schedules in a remote environment.

The role requires reliability, strong organization, and excellent English communication. You will use GoHighLevel CRM and WhatsApp to coordinate, log customer details, and ensure efficient dispatch workflows.

Qualifications

• Experience in customer service, call handling, or dispatch support.
• Previous Virtual Assistant experience in customer service or dispatch roles.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to collaborate with remote teams and field technicians.

Responsibilities

• Answer and manage inbound customer calls related to garage door services.
• Gather accurate customer details and service needs.
• Schedule appointments and confirm availability with customers.
• Communicate with field technicians via WhatsApp for job coordination.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skill set.
• Enter and maintain customer records in the GoHighLevel CRM system.
• Monitor technician schedules and optimize routing efficiency.
• Track job progress and send follow-up communications.
• Respond to customer inquiries professionally and promptly.
• Assist with daily dispatching and field operations support.

Skills

Customer service

Dispatch support

GoHighLevel CRM

Scheduling

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Job description

VA Masters is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinating technicians and managing service schedules in a remote environment.

The role requires reliability, strong organization, and excellent English communication. You will use GoHighLevel CRM and WhatsApp to coordinate, log customer details, and ensure efficient dispatch workflows.