Customer Service / Dispatch VA

Tavor Perry; Silay; Remote; PHP 279,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support our garage door service operations. You will manage daily customer interactions, coordinate technicians, and keep service schedules in good shape.

The ideal candidate is reliable, detail-driven, and capable of working independently in a remote environment while delivering excellent customer service.

Qualifications

• Strong written and verbal English communication
• Proven experience in customer service, call handling, or dispatch support
• Prior experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-first mindset
• Ability to collaborate effectively with remote teams and field technicians

Responsibilities

• Answer and manage inbound customer calls about garage door services
• Record accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Message field technicians on WhatsApp to coordinate jobs
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Keep an eye on technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Support daily dispatching and field operations

Skills

Customer service

Dispatch support

Remote work

Time management

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary:

We're putting out a call for a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. You'll manage daily customer interactions, coordinate technicians, and keep service schedules in good shape. The right match is reliable, detail-driven, and able to work independently in a remote environment while consistently delivering excellent customer service.

Key Responsibilities:

• Answer and manage inbound customer calls about garage door services
• Record accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Message field technicians on WhatsApp to coordinate jobs
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Keep an eye on technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Support daily dispatching and field operations

Requirements:

• Strong written and verbal English communication skills
• Proven experience in customer service, call handling, or dispatch support
• Prior experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-first mindset
• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company that is committed to quality and reliability
• Gain real-world experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful difference