Phone Support & Work Order Dispatcher

Tavor Perry; Victorias; Remote; PHP 223,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules from a remote setting.

The ideal candidate is reliable, detail-driven, and capable of working independently while delivering excellent customer service in a fast-paced environment. Join a growing team and help streamline dispatch and customer relations.

Qualifications

• Experience in customer service, call handling, or dispatch support.
• Previous Virtual Assistant experience in customer service or dispatch roles.
• Strong written and verbal English communication skills.
• Excellent organization, multitasking, and time-management abilities.
• Professional demeanor with a customer-focused mindset.

Responsibilities

• Answer and manage inbound customer calls related to garage door services.
• Gather accurate customer details and service needs.
• Schedule appointments and confirm availability with customers.
• Coordinate with field technicians via WhatsApp for job assignment.
• Enter and maintain customer records in the GoHighLevel CRM.
• Monitor technician schedules and optimize routing efficiency.
• Track job progress and send follow-up communications.
• Respond to inquiries promptly and professionally.
• Assist with daily dispatching and field operations support.

Skills

Customer service experience

Dispatch support experience

Virtual Assistant

Organizational skills

English communication skills

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary:
We're keen to hire a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. This role focuses on handling daily customer interactions, coordinating technicians, and managing service schedules. The ideal candidate is reliable, detail-driven, and able to work independently in a remote environment while consistently delivering excellent customer service.

Key Responsibilities:

• Answer and manage inbound customer calls related to garage door services

• Gather accurate customer details and service needs

• Schedule appointments and confirm availability with customers

• Communicate with field technicians via WhatsApp for job coordination

• Receive and process service requests from advertising partners

• Assign jobs based on technician availability, location, and skill set

• Enter and maintain customer records in the GoHighLevel CRM system

• Monitor technician schedules and optimize routing efficiency

• Track job progress and send follow-up communications

• Respond to customer inquiries professionally and promptly

• Assist with daily dispatching and field operations support

Requirements:

• Strong English communication skills, both written and verbal

• Proven experience in customer service, call handling, or dispatch support

• Previous experience as a Virtual Assistant in a customer service or dispatch role

• Excellent organizational, multitasking, and time-management skills

• Professional demeanor with a customer-focused mindset

• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms

• Strong interpersonal and relationship-building skills

• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company committed to quality and reliability

• Gain hands-on experience in operations and customer relationship management

• Enjoy the flexibility of remote work while making a meaningful impact

If you are proactive, efficient, and thrive in a fast-paced environment, we encourage you to apply and help elevate our customer service operations.