Phone Support, Scheduling Coordinator

vamasters, Inc.; Baybay; Remote; PHP 240,000 - 360,000; Full time

Job summary

vasMasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations.

You will handle daily customer interactions, coordinate technicians, and manage service schedules in a remote setup with a focus on reliability and excellent service. The role requires strong English communication, prior customer service or dispatch experience, and the ability to work independently with remote teams.

Qualifications

• Strong written and verbal English communication skills.
• Proven background in customer service, call handling, or dispatch support.
• Prior experience as a Virtual Assistant in a customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused attitude.
• Ability to collaborate smoothly with remote teams and field technicians.

Responsibilities

• Take and handle inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Book appointments and confirm availability with customers
• Coordinate jobs with field technicians over WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs according to technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up messages
• Answer customer inquiries promptly and professionally
• Support daily dispatching and field operations

Skills

Customer service

Dispatch support

Virtual Assistant

Time management

Communication

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary:

We're scouting for a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role revolves around handling daily customer interactions, coordinating technicians, and managing service schedules. You're a strong fit if you're dependable, detail-driven, and able to work independently in a remote setup while consistently providing excellent customer service.

Key Responsibilities:

• Take and handle inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Book appointments and confirm availability with customers
• Coordinate jobs with field technicians over WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs according to technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up messages
• Answer customer inquiries promptly and professionally
• Support daily dispatching and field operations

Requirements:

• Strong written and verbal English communication skills
• Proven background in customer service, call handling, or dispatch support
• Prior experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused attitude
• Ability to collaborate smoothly with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company dedicated to quality and reliability
• Build hands-on experience in operations and customer relationship management
• Work remotely with flexibility while making a meaningful impact