Fast-Response Dispatch Specialist

VA Masters; Balanga; On-site; PHP 279,000 - 446,000; Full time

Job summary

VA Masters in the Philippines is seeking a Dispatch Coordinator to quickly respond to inquiries, book appointments, and coordinate technicians so each job runs smoothly from first call to final follow-up. You will respond to inquiries, convert them into booked appointments, and ensure technicians are dispatched efficiently while maintaining an up-to-date CRM.

The ideal candidate has excellent spoken English, a friendly professional manner, and a drive to grow with the company for the long term.

Qualifications

• Excellent English with clear pronunciation.
• Strong customer service and professional attitude.
• Fast response time and ability to multitask.
• Experience with CRM systems.
• Organized, proactive, and detail-oriented.
• Trustworthy with commitments and productive without hand-holding.
• Strong communication skills.

Responsibilities

• Respond immediately to incoming leads, calls, and messages.
• Follow up with leads and convert inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm proper completion.
• Keep the CRM accurate and up to date on every lead, appointment, and job.

Skills

Customer service

English fluency

CRM experience

Multitasking

Communication skills

Proactive

Detail-oriented

Reliable

Tools

Workiz

Job description

VA Masters in the Philippines is seeking a Dispatch Coordinator to quickly respond to inquiries, book appointments, and coordinate technicians so each job runs smoothly from first call to final follow-up. You will respond to inquiries, convert them into booked appointments, and ensure technicians are dispatched efficiently while maintaining an up-to-date CRM.

The ideal candidate has excellent spoken English, a friendly professional manner, and a drive to grow with the company for the long term.