Remote Dispatch & Customer Success Coordinator

Cloudstaff Philippines Inc.; Manila; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Quarterly perks boxes for WFH staff

Career advancement opportunities

Annual performance review with salary

Company-provided PC/Laptop and fiber

Tech-on-wheels support

Employee share units program

Mental wellness EAP

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Success Coordinator to support the daily scheduling and coordination of a busy production and project-management team. The role emphasizes efficient routing, data entry, and cross-functional collaboration to ensure service levels.

The position requires strong communication, reliability, and the ability to switch between tasks without loss of productivity. Night shifts and occasional overtime may be required.

Qualifications

• High School Diploma required.
• Must be able to work overtime and some holidays.
• Strong listening skills and positive attitude.
• Able to communicate accurately and concisely.
• Punctual, multi-tasking and reliable.
• Prior dispatching experience is desirable.
• Can act as liaison between coordinators and teams.
• Can manage and supervise vehicle/equipment movements.
• Will update job tickets and maintain logs/records.
• Identify and address issues related to productivity.

Responsibilities

• Efficiently managing and supporting daily work schedule of 15-20+ production team members and 8 project managers.
• Maintain production planner and fill appointment gaps due to cancellations.
• Manage vehicle and equipment movements.
• Coordinate with customer service coordinators to ensure proper job handling.
• Update and enter data into system; maintain logs.

Skills

communication

listening

punctuality

multi-tasking

teamwork

customer-service

Education

High School Diploma

Tools

Dispatching

Job description

Cloudstaff Philippines Inc. is seeking a Customer Success Coordinator to support the daily scheduling and coordination of a busy production and project-management team. The role emphasizes efficient routing, data entry, and cross-functional collaboration to ensure service levels.

The position requires strong communication, reliability, and the ability to switch between tasks without loss of productivity. Night shifts and occasional overtime may be required.