Evening Dispatch Associate: Customer & Tech Coordination

ibex; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

ibex in Mandaluyong, Philippines is seeking a dispatch coordinator to evaluate customer calls and match the right technician for each job. Evening coverage will support customers and field technicians while maintaining high service standards.

Responsibilities include data collection, issuing timely dispatches, and creating summaries for senior management. Strong communication and organization are essential in this fast-paced role.

Qualifications

• 1 year dispatching experience preferred.
• 1 year customer service experience preferred.
• IT competency; good typing speed and proficiency with phone systems.

Responsibilities

• Evening coverage for customers and field technicians.
• Assist in data collection and analysis.
• Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
• Relay accurate information to technicians for quality customer experiences.
• Manage whereabouts and needs of every technician in the field.
• Record results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick dispatch of orders.
• Update customers throughout the day on the technician's progress.

Skills

Customer service

Communication

Organization

Conflict resolution

Teamwork

Tools

Phone systems

Typing

Job description

ibex in Mandaluyong, Philippines is seeking a dispatch coordinator to evaluate customer calls and match the right technician for each job. Evening coverage will support customers and field technicians while maintaining high service standards.

Responsibilities include data collection, issuing timely dispatches, and creating summaries for senior management. Strong communication and organization are essential in this fast-paced role.