Remote CX, Sales & Operations Coordinator

Go Lean Health; Ilocos Norte; Remote; PHP 393,000 - 559,000; Full time

Job summary

Go Lean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, and remote operations. You will own recurring responsibilities, act on opportunities, and work independently with minimal daily instructions.

The role emphasizes delivering a consistent, responsive customer experience for parties and memberships, while building relationships with schools and community partners to generate new business.

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, or a similar customer-facing role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and ability to act with appropriate urgency.
• Comfortable learning new systems, following processes, and documenting workflows.
• Availability to work during Central Time business hours.

Responsibilities

• Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Follow up on birthday inquiries, missed calls, abandoned bookings, and prospective customers to help convert interest into confirmed bookings.
• Maintain consistent and accurate communication so customers receive the same information regardless of when or how they contact the business.
• Identify complaints, exceptions, or concerns that require management attention and escalate.

Skills

English proficiency

Customer service

Lead management

Relationship management

Organizational skills

Time management

Remote work

Independent worker

Communication skills

Tools

CRM software

Email marketing tools

Job description

Go Lean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, and remote operations. You will own recurring responsibilities, act on opportunities, and work independently with minimal daily instructions.

The role emphasizes delivering a consistent, responsive customer experience for parties and memberships, while building relationships with schools and community partners to generate new business.