Remote CX & Sales Operations Coordinator

GoLean Health; General Trias; Remote; PHP 432,000 - 604,000; Full time

Job summary

GoLean Health is seeking a highly organized virtual assistant to support a family entertainment business with customer service, sales follow-up, outreach, and remote operations.

You’ll own recurring tasks, identify what needs attention, and work independently to deliver consistent, responsive customer experiences for parties, memberships, and group visits. Central Time availability is required.

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.

Responsibilities

• Handle customer inquiries via calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about events, memberships, admissions, schedules, policies, pricing, and availability.
• Follow up on inquiries to convert interest into confirmed bookings and maintain consistent information.
• Maintain CRM records, including contacts, opportunities, notes, and pipeline stages.
• Nurture active leads and track outreach to generate opportunities and partnerships.

Skills

English proficiency

Phone presence

Customer service

Lead management

Organizational skills

Multitasking

Remote work

Urgency & follow-through

Process documentation

Central Time hours

CRM & outreach

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Canva

ChatGPT

Base44

Job description

GoLean Health is seeking a highly organized virtual assistant to support a family entertainment business with customer service, sales follow-up, outreach, and remote operations.

You’ll own recurring tasks, identify what needs attention, and work independently to deliver consistent, responsive customer experiences for parties, memberships, and group visits. Central Time availability is required.