Remote Customer Support & Scheduling Specialist

MicroSourcing International; Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Customer Service professional for a remote, day-shift role in Metro Manila. You will handle calls, respond to inquiries, perform data entry, invoicing, and assist field technicians with daily job allocation.

The role includes general admin tasks, liaising with suppliers and clients, and coordinating travel logistics for service calls. Requirements include a high level of English, proficiency with Microsoft Office, and experience with CRM and scheduling platforms.

Qualifications

• High level of English required.
• Proficient in Microsoft Office Suite and CRM systems.
• Experience in administrative roles, ideally in trades or construction.

Responsibilities

• Answer calls and respond to customer inquiries.
• Data entry, job sheet management, and invoicing.
• Support field technicians with daily job allocation.
• General admin tasks and filing.
• Liaise with suppliers and clients as needed.
• Provide comprehensive admin support to the team.

Skills

English proficiency

Communication skills

Data entry

Tools

Microsoft Office Suite

CRM systems

Dispatch/scheduling platforms

Job description

MicroSourcing is seeking a Customer Service professional for a remote, day-shift role in Metro Manila. You will handle calls, respond to inquiries, perform data entry, invoicing, and assist field technicians with daily job allocation.

The role includes general admin tasks, liaising with suppliers and clients, and coordinating travel logistics for service calls. Requirements include a high level of English, proficiency with Microsoft Office, and experience with CRM and scheduling platforms.