Remote Customer Service & Scheduling Specialist

MicroSourcing International; Manila; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative for a remote, day-shift role based in Metro Manila. You will handle calls, inquiries, data entry, invoicing, and support field technicians with daily job allocations.

The position offers competitive rewards, healthcare coverage on day one, paid time off with cash conversion, life insurance, and performance bonuses, fostering a collaborative and growth-oriented environment.

Qualifications

• Excellent written and verbal communication with high attention to detail.
• Ability to multitask and adapt under tight deadlines.
• Growth-minded with eagerness to learn.
• Previous admin experience, preferably in trades or construction.
• Proficient with office software and dispatch/scheduling platforms.

Responsibilities

• Answer calls and respond to customer inquiries.
• Data entry, job sheet management, and invoicing.
• Support field technicians with daily job allocation.
• General office administration and filing.
• Liaise with suppliers and clients as needed.
• Provide comprehensive administrative support to the team.
• Manage client communications, schedule appointments, coordinate plumbing jobs, on-site services, and travel logistics.
• Dispatch and schedule service calls, coordinate team calendars, and arrange travel.

Skills

Communication skills

Attention to detail

Adaptability

Growth mindset

Admin experience

Dispatch/scheduling tools

Tools

Office software

Dispatch/scheduling platforms

Job description

MicroSourcing is seeking a Customer Service Representative for a remote, day-shift role based in Metro Manila. You will handle calls, inquiries, data entry, invoicing, and support field technicians with daily job allocations.

The position offers competitive rewards, healthcare coverage on day one, paid time off with cash conversion, life insurance, and performance bonuses, fostering a collaborative and growth-oriented environment.