Remote Customer Support Associate I (WAH 2026)

Convergys; Manila; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

A global customer service provider is looking for a full-time Customer Support Associate I to assist customers via calls and online platforms. The ideal candidate should possess a high school diploma and have around 3 to 6 months of relevant experience. Responsibilities include meeting service performance indicators, providing effective solutions to customer inquiries, and maintaining accurate reports. Candidates should have strong communication skills, attention to detail, and be adaptable to a fast-paced work environment.

Qualifications

• Preferred 3-6 months of relevant experience.
• Ability to adapt in a fast-paced environment.
• Demonstrates patience in customer interactions.

Responsibilities

• Provide customer service support via calls and internet.
• Ensure service meets contractual performance indicators.
• Greet customers courteously and professionally.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service provider is looking for a full-time Customer Support Associate I to assist customers via calls and online platforms. The ideal candidate should possess a high school diploma and have around 3 to 6 months of relevant experience. Responsibilities include meeting service performance indicators, providing effective solutions to customer inquiries, and maintaining accurate reports. Candidates should have strong communication skills, attention to detail, and be adaptable to a fast-paced work environment.