Customer Experience Specialist (Phone Support)

Alorica; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A global leader in customer service is seeking a Customer Service Representative to provide routine support to clients. This role involves responding to customer calls, resolving issues, and maintaining client information. Candidates should have at least a High School Diploma, experience in customer service, and proficiency with Microsoft applications. The work is performed in a climate-controlled call center and requires strong communication and interpersonal skills.

Qualifications

• High School Diploma or GED required.
• Customer service experience is necessary.
• Familiarity with Microsoft Windows, Word, and Excel applications.

Responsibilities

• Responds to requests and calls from customers related to client specific programs and products.
• Identifies and responds to customer’s needs based on designated procedures.
• Makes attempts to resolve issues and deescalate issues of irate clients.

Skills

Customer service skills

Excellent oral and written communication skills

Strong interpersonal skills

Knowledge of product/procedures

Ability to stay composed and objective

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A global leader in customer service is seeking a Customer Service Representative to provide routine support to clients. This role involves responding to customer calls, resolving issues, and maintaining client information. Candidates should have at least a High School Diploma, experience in customer service, and proficiency with Microsoft applications. The work is performed in a climate-controlled call center and requires strong communication and interpersonal skills.