Remote Global Customer Service Specialist (AI Tools)

Task-Wise Va Consultancy Inc.; Taguig; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO (Health Insurance)

Performance Bonuses

Career Growth Opportunities

Work-Life Balance initiatives

Job summary

A leading consultancy firm is looking for a Customer Service Representative to provide top-notch support for international clients. You'll manage inquiries and resolve issues through various channels, ensuring customer satisfaction. The role is ideal for those balancing work-life, with flexible shifts and the opportunity for growth within the company. Candidates should have excellent communication skills and basic tech knowledge. A high school diploma is essential, and previous experience in BPO is preferred.

Qualifications

• No experience required for local or basic accounts (paid training provided).
• 1–3 years in an international BPO or Tech Support environment is preferred for premium accounts.
• Willingness to work in shifting schedules including night shifts.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Diagnose and troubleshoot customer concerns regarding orders and technical issues.
• Maintain detailed customer records in the CRM with high accuracy.

Skills

Excellent verbal and written English communication skills

Basic knowledge of Windows/Office tools

Strong interpersonal skills

Attention to detail

Problem-solving abilities

Education

At least a High School Graduate

College graduates preferred for specialized accounts

Tools

Salesforce

HubSpot

Job description

A leading consultancy firm is looking for a Customer Service Representative to provide top-notch support for international clients. You'll manage inquiries and resolve issues through various channels, ensuring customer satisfaction. The role is ideal for those balancing work-life, with flexible shifts and the opportunity for growth within the company. Candidates should have excellent communication skills and basic tech knowledge. A high school diploma is essential, and previous experience in BPO is preferred.