Remote CSR Associate: Elevate Customer Experience

Gratitude Philippines; Pasig; Remote; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Sleeping Quarters

HMO

Job summary

A customer service company is seeking a CSR Associate to assist customers via phone, email, and chat. This role often requires resolving inquiries and providing product information. The position requires a Bachelor's degree and 5–7 years of experience in customer service. Strong communication, problem-solving skills, and a customer-centric attitude are essential. The role is fully remote with flexible hours, and various incentives are offered, including performance bonuses.

Qualifications

• 5–7 years in customer service or related fields.
• Strong interpersonal skills and a customer-centric attitude.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Skills

Excellent communication

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service company is seeking a CSR Associate to assist customers via phone, email, and chat. This role often requires resolving inquiries and providing product information. The position requires a Bachelor's degree and 5–7 years of experience in customer service. Strong communication, problem-solving skills, and a customer-centric attitude are essential. The role is fully remote with flexible hours, and various incentives are offered, including performance bonuses.