Remote Customer Experience Agent

MCI; Pasuquin; Remote; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Allowances for rice, clothing, laundry

Performance bonuses

Employee shuttle

Company retreats

Job summary

MCI is seeking a Remote Customer Service Agent to support a diverse portfolio of clients. You will handle inbound/outbound calls, document interactions, and resolve issues on the first call while following scripts and privacy guidelines.

The role requires 18+, a high school diploma, prior call center experience, and strong English proficiency, with home-based work and reliable high-speed internet. Successful candidates will be able to manage multiple tasks, stay organized, and maintain

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Call center experience

Work from home

English proficiency

Typing 20+ WPM

High speed internet

MS Office

Windows OS

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Remote Customer Service Agent to support a diverse portfolio of clients. You will handle inbound/outbound calls, document interactions, and resolve issues on the first call while following scripts and privacy guidelines.

The role requires 18+, a high school diploma, prior call center experience, and strong English proficiency, with home-based work and reliable high-speed internet. Successful candidates will be able to manage multiple tasks, stay organized, and maintain