Remote Customer Service Agent

MCI; Quezon City; Remote; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Dental Coverage

Career growth and learning

Allowances for meals

Performance and loyalty bonuses

Employee shuttle services

Bonuses

Employee shuttle services

Job summary

A leading tech-enabled business services company is looking for a Remote Customer Service Agent. You will handle customer inquiries and provide exceptional service. The role requires previous call center experience and strong English proficiency. This remote position offers various perks including health coverage, training meals, and allowances for meals and clothing.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• High speed internet connection necessary.
• Work from home experience preferred.
• High speed internet connection.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions and process claims.
• Guide customers to find the best solutions.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong command of the English language

Excellent interpersonal skills

Typing speed of 20+ WPM

Ability to multitask and self-manage

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

We’re looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll assist customers with enquiries and provide excellent service. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

Requirements:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

What You Can Expect from MCI:

• HMO Coverage plus a dependent
• Dental Coverage
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.