Remote Call Center Representative

MCI; Can-avid; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage

Dental coverage

Free meals during training

Performance and loyalty bonuses

Opportunities for career growth

Employee shuttle services

Job summary

MCI is seeking motivated remote call center representatives in the Philippines. This role involves managing inbound and outbound customer service for various clients, resolving issues, and promoting products. Ideal candidates will have previous call center experience, strong English skills, and the ability to multitask effectively. Additional benefits include health coverage, free meals during training, and opportunities for career growth and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience is preferred.
• High-speed internet connection and quiet work environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on first call.
• Accurately document interactions and process claims.
• Guide customers to find the best solutions.

Skills

Strong command of English (spoken and written)

Excellent interpersonal skills

Problem-solving skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Familiarity with Windows operating systems

Skilled in troubleshooting and follow-up

Ability to multitask and self-manage

Education

High school diploma or equivalent

Job description

Position Overview

We are looking for motivated remote call center representatives to handle inbound and outbound customer service for a range of clients. The role involves managing customer inquiries, resolving issues, and promoting products while providing exceptional service.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on first call using problem‑solving skills.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work‑from‑home experience.
• Strong command of English (spoken and written).
• Typing speed of 20+ WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.
• Reside within 80 km of our office.
• High‑speed internet connection and quiet work environment.

Conditions of Employment

• Authorized to work in the country where the job is based.
• Must be willing to submit a Level II background and/or security investigation with a fingerprint; job offers contingent on results.
• Must be willing to submit to drug screening; job offers contingent on results.

EEO Statement

MCI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, familial status, disability, veteran status, or any other characteristic protected by applicable law.

Benefits & Compensation

• Starting compensation based on experience.
• HMO coverage, dental coverage, and other health benefits.
• Free meals during training.
• Performance and loyalty bonuses.
• Opportunities for career growth, promotion, and training.
• Employee shuttle services and company retreats.