Aus - Customer Support Admin (Email + Systems) (006-1393)

Hunt St; Philippines; Remote; PHP 17,000 - 22,000; Full time

Job summary

Hunt St is seeking a Philippines-based candidate for a Customer Support Admin role working Australian business hours. This is a remote contract position, engaged directly by the client as an independent contractor, with no outsourcing agency involvement.

You will support customer requests, orders, and follow-ups behind the scenes, coordinating with carriers, warehouse, and freight partners to ensure timely action. AI will be part of the workflow to improve accuracy and efficiency.

Qualifications

• Fast and accurate administration and data-entry skills.
• Clear, professional written English.
• Strong attention to detail.
• Comfortable working with ticketing systems, ERP/business systems and AI tools.
• Able to manage a high volume of requests without losing accuracy.

Responsibilities

• Respond to follow-ups from phone-team within 30 minutes, including quotes and freight quotes.
• Chase carriers and coordinate with freight providers.
• Process custom requests and fulfill customer requirements with accuracy.
• Investigate delivery issues using carrier and warehouse data.
• Document findings and ensure proper follow-up is completed.
• Manage everyday email tickets covering dispatch, tracking, returns and payments.

Skills

Administration

Attention to detail

English proficiency

Ticketing systems

AI tooling

Tools

Zendesk

Microsoft Dynamics 365 BC

Job description

AUS - Customer Support Admin (email + systems) (006-1393)

Salary : ₱1,500 - 2,000 monthly

Company: Hunt St

Job Type: Full Time Remote / Work from Home

Job Description - AUS - Customer Support Admin (email + systems) (006-1393)

Looking for Philippines-based candidates

Job Role: Customer Support Admin (email + systems), Australian hours

Compensation range: $1,500 AUD - $ 2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

We are an Australian company specialising in the design and supply of rainwater, gutter protection and plumbing products. We support customers across a range of residential and trade-related needs, with a strong focus on responsive service, reliable products and efficient order fulfilment. Our team is growing, and we’re looking for someone who can help keep customer requests and operational follow-ups moving smoothly.

Role Overview:

We’re looking for a Customer Support Admin to help keep customer requests, orders and follow-ups moving quickly and accurately behind the scenes.

Our client is an Australian company supplying rainwater harvesting, gutter guard and plumbing products. You’ll work closely with the phone team, warehouse and freight partners to make sure customer requests are actioned promptly and nothing gets left unresolved.

This is a non-phone customer support role. You won’t be required to call customers, although you may make calls to carriers, suppliers and other business partners when needed.

You’ll also use AI as part of your everyday workflow — checking AI-drafted work, correcting errors and making sure the final output is accurate before it goes out.

Key Responsibilities

• Pick up phone-team follow-ups within 30 minutes, including quotes and freight quotes, returns and return labels, order changes, recap emails and installation guides
• Chase carriers such as StarTrack, Toll, Australia Post and other freight providers
• Request custom stickers, signs and other items required to fulfil customer requests
• Investigate delivery issues and wrong-goods problems by checking carrier records, proof of delivery and warehouse information
• Document findings clearly and make sure the appropriate follow-up is completed
• Manage everyday email tickets covering dispatch and tracking, returns and credits, payments and web orders
• Keep tasks moving and close the loop on customer and internal requests
• Review and complete AI-drafted work, checking for accuracy and flagging information or responses that don’t look right
• Make supplier and carrier calls when required to resolve issues

Requirements

Must have:

• Fast and accurate administration and data-entry skills
• Clear, professional written English
• Strong attention to detail
• Comfortable working with ticketing systems, ERP/business systems and AI tools
• Able to manage a high volume of requests without losing accuracy

  Nice to have:

  • Experience with Zendesk
  • Experience with Microsoft Dynamics 365 Business Central
  • Logistics, freight or warehouse experience
  • Experience working with building, plumbing or related trade products

  AI & Process Improvement

  AI is part of the everyday workflow in this role. You’ll use AI tools to help complete tasks more efficiently, but you’ll also be expected to apply your own judgement and check the work carefully.

  We’re particularly interested in people who naturally look for ways to improve processes, reduce repetitive work and make administrative tasks faster without compromising accuracy.

  Working Hours

  This role is aligned with Australian business hours and requires reliable availability during the agreed working window.

  Work Arrangement & Expectations

  This is a remote role that will be set up as an independent contractor engagement.

  To ensure alignment and transparency, successful candidates will be expected to:

  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor")