Contract Customer Service Pro - Philippines (AU Hours)

Hunt St Pty Ltd; Makati; On-site; PHP 580,000 - 871,000; Full time

Job summary

Hunt St Pty Ltd seeks a Customer Service Representative based in Makati to manage a portfolio of Australian clients, serving as the primary contact via phone and email. The role emphasizes building long-term relationships and delivering high-quality service through strong English communication and CRM usage.

As an Independent Contractor, you will align with AU business hours and collaborate across internal teams to resolve inquiries, while maintaining accurate customer records and a proactive

Qualifications

• Minimum 5 years in customer-facing roles such as CS, client services or account management.
• Excellent English comprehension, verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with clients.

Responsibilities

• Manage a dedicated portfolio of customers as their primary contact.
• Build long-term relationships by understanding needs and communicating regularly.
• Respond to enquiries via phone and email professionally and promptly.
• Resolve issues while maintaining a positive customer experience and CRM history.
• Coordinate with Accounts, Design, Programming and Admin to fulfill requests.
• Proactively follow up on outstanding inquiries and inform customers throughout.
• Identify opportunities to boost satisfaction and strengthen client relationships.
• Consistently deliver service aligned with company standards.

Skills

Customer service

English proficiency

Relationship building

Time management

CRM experience

Tools

HubSpot

Salesforce

Zendesk

Freshdesk

Zoho CRM

Job description

Hunt St Pty Ltd seeks a Customer Service Representative based in Makati to manage a portfolio of Australian clients, serving as the primary contact via phone and email. The role emphasizes building long-term relationships and delivering high-quality service through strong English communication and CRM usage.

As an Independent Contractor, you will align with AU business hours and collaborate across internal teams to resolve inquiries, while maintaining accurate customer records and a proactive