Customer Service Representative (001-1118)

Hunt St; Makati; On-site; PHP 580,000 - 871,000; Full time

Job summary

Hunt St Pty Ltd seeks a Customer Service Representative based in Makati to manage a portfolio of Australian clients, serving as the primary contact via phone and email. The role emphasizes building long-term relationships and delivering high-quality service through strong English communication and CRM usage.

As an Independent Contractor, you will align with AU business hours and collaborate across internal teams to resolve inquiries, while maintaining accurate customer records and a proactive

Qualifications

• Minimum 5 years in customer-facing roles such as CS, client services or account management.
• Excellent English comprehension, verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with clients.

Responsibilities

• Manage a dedicated portfolio of customers as their primary contact.
• Build long-term relationships by understanding needs and communicating regularly.
• Respond to enquiries via phone and email professionally and promptly.
• Resolve issues while maintaining a positive customer experience and CRM history.
• Coordinate with Accounts, Design, Programming and Admin to fulfill requests.
• Proactively follow up on outstanding inquiries and inform customers throughout.
• Identify opportunities to boost satisfaction and strengthen client relationships.
• Consistently deliver service aligned with company standards.

Skills

Customer service

English proficiency

Relationship building

Time management

CRM experience

Tools

HubSpot

Salesforce

Zendesk

Freshdesk

Zoho CRM

Job description

Looking for Filipino (Philippines-based) candidates

Job Role:

Customer Service Representative

Compensation range:

$1200 - $1800 AUD / Monthly

Engagement type:

Independent Contractor Agreement

Work Schedule:

This role is expected to align with the AU business hours (approx. 9 AM - 5:30 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are:

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency.

Who The Client Is:

A well established Australia based business providing specialised solutions and support services across the Australasian region. The company is known for its customer focused approach, long term client relationships, and collaborative team culture, with a strong focus on quality, efficiency, and continuous growth.

Role Overview:

We are seeking a highly personable and customer focused Customer Service Representative to manage a dedicated portfolio of customers. Unlike a traditional call centre environment, this role is built around developing long term, one to one relationships with clients, serving as their primary point of contact via phone and email. Strong English comprehension and communication skills are essential, as you'll be responsible for understanding customer needs, resolving enquiries, and delivering a consistently high level of service. Candidates with excellent interpersonal skills and a genuine passion for building relationships will thrive in this role.

Key Responsibilities:

• Manage a dedicated portfolio of customers, acting as their primary point of contact
• Build strong, long term relationships by understanding customers' needs and maintaining regular communication
• Respond to customer enquiries via phone and email in a timely and professional manner
• Resolve customer issues efficiently while ensuring a positive customer experienceMaintain accurate customer records and interaction history within the CRM
• Collaborate with internal teams including Accounts, Design, Programming, and Administration to resolve customer requests
• Proactively follow up on outstanding enquiries and keep customers informed throughout the process
• Identify opportunities to improve customer satisfaction and strengthen client relationships
• Consistently deliver exceptional customer service aligned with company standards

Required Skills and Qualifications:

• 5+ years of experience in Customer Service, Client Services, Account Management, or a similar customer facing role
• Outstanding English comprehension, verbal, and written communication skills
• Strong relationship building and interpersonal skills with the ability to create genuine rapport
• Excellent problem solving, organisation, and time management skills
• Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, Freshdesk, Zoho CRM, or similar
• Proficiency in Microsoft Office 365 or Google Workspace
• Experience working with Australian customers is highly desirable
• Ability to manage multiple customer relationships while maintaining a high level of service
• Must be willing to work onsite from the Makati office, where the Philippine team of approximately 30 employees is based
• Willingness to work Australian business hours when required

Work Arrangement & Expectations:

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)