Remote Customer Service Admin Assistant 30hrs/wk Dayshift

Virtual Staff 365; Philippines; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Permanent WFH

Dayshift aligned to Australian hours

Part-time 30 hrs per week

HMO

Annual leave

Christmas Bonus

Job summary

Virtual Staff 365 is hiring a Customer Service Administration Assistant in the Philippines. You will support customers across phone, email and social channels, and manage orders with attention to detail in a remote setup.

Responsibilities include learning product catalogues, updating HubSpot, and coordinating with the team to maintain smooth administrative operations. This role offers permanent WFH and a 30-hour weekly schedule flexibly aligned with Australian business hours.

Qualifications

• Experience in customer service, telephone support or administrative roles.
• Excellent written and verbal English communication.
• Professional, friendly phone manner and attention to detail.
• Strong data entry accuracy and MS Excel proficiency.
• Experience with MS Office and Google Workspace.

Responsibilities

• Respond to customer enquiries via phone, email and social media.
• Conduct inbound and outbound customer support calls.
• Assist buyers and process orders with high accuracy.
• Input details into HubSpot and assign tasks to team members.
• Handle customer reviews and participate in backlog reduction.

Skills

Customer service

Communication

Data entry

MS Office Excel

Google Workspace

Tools

HubSpot

Hiver

Smartsheet

AS400

Job description

Virtual Staff 365 is hiring a Customer Service Administration Assistant in the Philippines. You will support customers across phone, email and social channels, and manage orders with attention to detail in a remote setup.

Responsibilities include learning product catalogues, updating HubSpot, and coordinating with the team to maintain smooth administrative operations. This role offers permanent WFH and a 30-hour weekly schedule flexibly aligned with Australian business hours.