Remote Customer Success Specialist – Grow with Global Tech

Concentrix; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix is looking for a Specialist, Customer Success in Makati, Philippines. This role focuses on managing a high volume of customer interactions and ensuring satisfaction through effective communication and problem-solving.

Ideal candidates should have 2+ years of customer service experience and a strong understanding of sales processes. Benefits include health insurance, paid time off, and development programs. Concentrix operates as a Virtual First company, providing flexibility and support for remote work arrangements.

Qualifications

• 2+ years of experience working in a customer service environment.
• Prior success in achieving personal and team sales quotas.
• Experience in high-volume calling scenarios.

Responsibilities

• Manage high volume of customer contacts through phone and email.
• Conduct health checks to gauge product satisfaction.
• Capture and document customers' expectations and satisfaction levels.

Skills

Customer service experience

Sales achievement

High-volume calling experience

Rapid learning of new technologies

Process orientation

Problem solving skills

MS Office proficiency

Salesforce.com experience

Remote work readiness

Job description

Concentrix is looking for a Specialist, Customer Success in Makati, Philippines. This role focuses on managing a high volume of customer interactions and ensuring satisfaction through effective communication and problem-solving.

Ideal candidates should have 2+ years of customer service experience and a strong understanding of sales processes. Benefits include health insurance, paid time off, and development programs. Concentrix operates as a Virtual First company, providing flexibility and support for remote work arrangements.