Remote Customer Success Specialist

Concentrix SREV Philippines, Inc; Makati; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Bereavement Leave

Life Insurance Group Personal Accident

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix SREV Philippines, Inc. is seeking a Specialist, Customer Success to support an existing customer base, cultivate relationships, and ensure high satisfaction and engagement.

The role involves developing product knowledge to address inquiries and capturing customer feedback to drive improvements. The ideal candidate has 2+ years in customer service, a track record of meeting sales quotas, and experience with Salesforce.com or similar CRM.

Qualifications

• 2+ years of experience in customer service.
• Proven track record of meeting personal and team sales quotas.
• Experience with high-volume calling and handling customer interactions.
• Ability to learn new technology and follow call scripts.

Responsibilities

• Manage a high volume of customer contacts via phone and email daily.
• Verify customer information using search tools and maintain accuracy.
• Conduct health checks at regular intervals to gauge product satisfaction and value.
• Develop product knowledge to respond to objections and answer questions.
• Document qualitative feedback and measurements through surveys, calls and emails.
• Capture Voice of the Customer and escalate issues affecting satisfaction.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quota achievement

High-volume calling

Problem solving

CRM experience

MS Office

Tools

Salesforce

MS Office

Job description

Concentrix SREV Philippines, Inc. is seeking a Specialist, Customer Success to support an existing customer base, cultivate relationships, and ensure high satisfaction and engagement.

The role involves developing product knowledge to address inquiries and capturing customer feedback to drive improvements. The ideal candidate has 2+ years in customer service, a track record of meeting sales quotas, and experience with Salesforce.com or similar CRM.