Remote Customer Success Specialist

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Specialist, Customer Success to manage a high volume of customer contacts by phone and email. You will verify information, perform regular health checks, and build product knowledge to address objections while documenting feedback and metrics.

The role emphasizes driving satisfaction and value for customers. The ideal candidate has 2+ years in customer service, success meeting quotas, and experience with Salesforce.com or similar CRM.

Qualifications

• Minimum 2+ years in customer service.
• Track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data.
• Process-oriented and able to follow call scripts.
• Strong problem-solving skills.
• Proficient with MS Office.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Handle high volume of customer contacts via phone and email.
• Verify contact information using search tools.
• Perform health checks at recurring intervals to assess satisfaction and value.
• Develop product knowledge to address objections.
• Document feedback and metrics through surveys, calls, and emails.
• Capture customer expectations and likelihood of abandonment.
• Initiate steps to address concerns and blockers to satisfaction or usage.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quotas

High-volume calling

Tech savviness

MS Office

Salesforce.com

Willingness to work from home

Tools

Salesforce.com

Job description

Concentrix CVG Philippines, Inc. is seeking a Specialist, Customer Success to manage a high volume of customer contacts by phone and email. You will verify information, perform regular health checks, and build product knowledge to address objections while documenting feedback and metrics.

The role emphasizes driving satisfaction and value for customers. The ideal candidate has 2+ years in customer service, success meeting quotas, and experience with Salesforce.com or similar CRM.