Remote Customer Success Manager - Growth & Adoption

KMC Solutions; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive healthcare coverage for,

Mental well-being programs

Generous vacation policy

Inclusive workplace culture

Job summary

KMC Solutions is seeking a Customer Success Manager to lead lifecycle engagement for Zoom solutions in a fully remote, global setup. You will drive onboarding, adoption, and renewal readiness while partnering with Sales, Renewals, and Product to deliver measurable value.

The role emphasizes proactive health monitoring, data-driven reviews, and scalable programs to protect revenue and grow customer outcomes. Remote work supports US/EMEA hours and a diverse, inclusive culture.

Qualifications

• 3+ years of experience in Customer Success or a customer-facing SaaS role.
• Experience working in scaled or digital CS environments.
• Strong presentation and communication skills.
• Ability to articulate product value to technical and non-technical stakeholders.
• Experience with Salesforce, Gainsight or similar CRM/CS platforms.
• Willingness to work US or EMEA business hours.

Responsibilities

• Serve as trusted advisor through lifecycle stages with scalable engagement.
• Drive activation, adoption, and product stickiness via education and digital programs.
• Monitor risk signals and coordinate with Sales/Renewals to reduce churn.
• Lead business reviews with data-driven templates showing value realization.
• Collaborate with CS, Renewals, Product, Support, and Sales for cohesive experiences.
• Synthesize insights into reports highlighting progress and adoption blockers.

Skills

Customer Success

Account Management

Sales

SaaS

Communication

Tools

Salesforce

Gainsight

Job description

KMC Solutions is seeking a Customer Success Manager to lead lifecycle engagement for Zoom solutions in a fully remote, global setup. You will drive onboarding, adoption, and renewal readiness while partnering with Sales, Renewals, and Product to deliver measurable value.

The role emphasizes proactive health monitoring, data-driven reviews, and scalable programs to protect revenue and grow customer outcomes. Remote work supports US/EMEA hours and a diverse, inclusive culture.