Remote Customer Success Manager: Growth & Adoption

Pearl; Manila; Remote; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive Salary

Remote Work

Generous PTO

Health Coverage (Philippines only)

Job summary

Pearl is seeking a Customer Success Manager to serve as the primary point of contact for clients. The role involves building strategic relationships, assuring client satisfaction, and identifying growth opportunities across various industries.

You will help clients achieve their business objectives with personalized support, monitor usage patterns, and lead onboarding processes. Experience in healthcare or SaaS environments preferred. The position offers a fully remote work setup and competitive salary.

Qualifications

• Proven ability to build and maintain strong relationships with clients.
• Exceptional written and verbal communication skills.
• Strong analytical and conflict-resolution abilities.

Responsibilities

• Establish and maintain strong relationships with assigned clients.
• Assist new clients during onboarding, ensuring smooth implementation.
• Monitor and analyze client usage data to identify opportunities.

Skills

Client Focus

Communication

Problem-Solving

Tech Proficiency

Organization

Education

1-2 years in customer success or related positions

Tools

CRM Systems (Zendesk, Salesforce, HubSpot)

Google Workspace

Video Conferencing tools (Zoom, Microsoft Teams)

Job description

Pearl is seeking a Customer Success Manager to serve as the primary point of contact for clients. The role involves building strategic relationships, assuring client satisfaction, and identifying growth opportunities across various industries.

You will help clients achieve their business objectives with personalized support, monitor usage patterns, and lead onboarding processes. Experience in healthcare or SaaS environments preferred. The position offers a fully remote work setup and competitive salary.