Remote Academic Success Manager | Growth & Renewals

Research Solutions, Inc.; Mexico; Hybrid; PHP 3,285,000 - 4,380,000; Full time

Job summary

Research Solutions, Inc. seeks an Academic Customer Success Manager to manage and grow relationships with academic SMB accounts. This full-time remote role is based in Mexico and supports accounts across EMEA and US, aligning with a 6:00 AM–3:00 PM CST schedule.

You will drive adoption, renewals, and upsell opportunities, align solutions to customer objectives, and collaborate with Product, Sales, and Support to maximize value. Strong English required.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related SaaS role.
• Familiarity with the academic research environment (libraries, universities, or publishing).
• Proven track record of managing renewals and account growth.
• Strong communication, presentation, and negotiation skills.
• Ability to analyze customer data and translate insights into actions.
• Highly organized and proactive in managing multiple accounts.
• Experience with CRM and customer success platforms (HubSpot, Gainsight, Salesforce).
• Excellent written and verbal English.

Responsibilities

• Serve as the primary contact for assigned academic SMB accounts.
• Drive engagement, adoption, and retention through proactive outreach.
• Understand customer objectives and align solutions to needs.
• Monitor health scores and usage data to foresee risks and opportunities.
• Conduct regular business reviews to showcase value and gather feedback.
• Collaborate with Product, Sales, and Support to advocate customer needs.
• Own renewals, upsells, and growth strategies to maximize value.
• Maintain records, renewal forecasts, and CRM pipeline.

Skills

Customer relationship management

Account planning

Data-driven decisions

English proficiency

Communication & negotiation

Education

Bachelor's degree in a related field

Tools

CRM (HubSpot, Gainsight, Salesforce)

Job description

Research Solutions, Inc. seeks an Academic Customer Success Manager to manage and grow relationships with academic SMB accounts. This full-time remote role is based in Mexico and supports accounts across EMEA and US, aligning with a 6:00 AM–3:00 PM CST schedule.

You will drive adoption, renewals, and upsell opportunities, align solutions to customer objectives, and collaborate with Product, Sales, and Support to maximize value. Strong English required.