Remote SaaS Customer Success Manager — Renewals & Growth

Pavago; Misamis Oriental; On-site; PHP 600,000 - 900,000; Full time

Job summary

Pavago is seeking a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, protect revenue, and identify opportunities for account growth. This remote role manages a portfolio of 20–40 client accounts from onboarding through renewals and expansion.

You will coordinate onboarding, provide product training, monitor usage, and work with cross-functional teams to ensure value delivery.

Qualifications

• 2–3+ years in Customer Success, Account Management, or similar client-facing role.
• Experience managing a portfolio of client accounts.
• Proven experience driving renewals and customer retention.
• Experience with Salesforce or HubSpot.
• Familiarity with CS platforms such as Gainsight, ChurnZero, Totango.

Responsibilities

• Onboard and drive product adoption for new clients; establish success criteria.
• Manage a portfolio of 20–40 client accounts and own the customer lifecycle.
• Monitor health metrics and coordinate with product/support to resolve issues.
• Lead quarterly business reviews and expansion opportunities.
• Coordinate renewals and contract processes; identify upsell opportunities.
• Maintain CRM records and provide portfolio visibility to stakeholders.

Skills

2–3+ years in CS/AM

Portfolio 20–40 accounts

Renewals & retention

Salesforce or HubSpot

CS platforms: Gainsight/ChurnZero/Totr

Remote work US hours

Strong English communication

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Totango

Job description

Pavago is seeking a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, protect revenue, and identify opportunities for account growth. This remote role manages a portfolio of 20–40 client accounts from onboarding through renewals and expansion.

You will coordinate onboarding, provide product training, monitor usage, and work with cross-functional teams to ensure value delivery.