Onsite QC Customer Care Specialist - Voice/Non-Voice

GDV BUSINESS SERVICES CO.; Quezon City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth Opportunities

Supportive Work Environment

Open to No BPO Experience

Job summary

GDV BUSINESS SERVICES CO. is hiring Customer Service Representatives in Quezon City. Your role may involve voice or non-voice transactions to assist customers with inquiries and requests. You're expected to maintain professionalism and meet quality targets while providing timely support.

Qualifications include being a High School Graduate and having at least 6 months of relevant experience. A supportive work environment and perks like Day 1 HMO and competitive salary packages are offered.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• With at least 6 months BPO experience OR 6 months customer-facing experience.
• Good verbal and written communication skills.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Good communication skills

Education

High School Graduate

Job description

GDV BUSINESS SERVICES CO. is hiring Customer Service Representatives in Quezon City. Your role may involve voice or non-voice transactions to assist customers with inquiries and requests. You're expected to maintain professionalism and meet quality targets while providing timely support.

Qualifications include being a High School Graduate and having at least 6 months of relevant experience. A supportive work environment and perks like Day 1 HMO and competitive salary packages are offered.