Remote Customer Service & CRM Specialist

Virtual Assist; Philippines; Remote; PHP 1,233,045 - 2,466,091; Full time

Benefits offered by this job

Work-from-home opportunity

Supportive and collaborative work environment

Job summary

Virtual Assist is seeking a reliable and detail-oriented Customer Service Representative for a remote position. Responsibilities include handling customer communication, managing CRM details, and providing professional support. Candidates should have at least 2 years of experience and excellent English communication skills with a neutral accent.

Join a supportive work environment and contribute to improving client experiences while working from home during flexible hours.

Qualifications

• At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support.
• Neutral or minimal accent is required.
• Stable internet connection and quiet work environment required.

Responsibilities

• Handle inbound and outbound customer communication via phone, email, SMS, or chat.
• Update and manage customer information accurately in JobNimbus CRM.
• Document customer interactions, notes, and updates inside the CRM.

Skills

Excellent verbal and written English communication skills

Strong organizational and multitasking skills

Ability to follow SOPs and structured workflows with high accuracy

Proficient in Google Workspace or Microsoft Office Suite

Tools

JobNimbus CRM

Job description

Virtual Assist is seeking a reliable and detail-oriented Customer Service Representative for a remote position. Responsibilities include handling customer communication, managing CRM details, and providing professional support. Candidates should have at least 2 years of experience and excellent English communication skills with a neutral accent.

Join a supportive work environment and contribute to improving client experiences while working from home during flexible hours.