Remote Customer Service Specialist — Elevate CX

MCI; Sagayad; Remote; PHP 279,000 - 446,000; Full time

Job summary

MCI is seeking a Remote Customer Service Agent to support multiple clients with inquiries and provide excellent service. Candidates must have prior call center experience and live within 80km of our office. Strong English, reliable high-speed internet, and a quiet work environment are essential to succeed.

The role emphasizes handling calls, problem solving, accurate documentation, and adherence to scripts and policies while protecting customer privacy. WFH experience is valued.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Call center experience

Work from home experience

Strong command of English

Typing 20+ WPM

High speed internet

Microsoft Office

Windows familiarity

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

MCI is seeking a Remote Customer Service Agent to support multiple clients with inquiries and provide excellent service. Candidates must have prior call center experience and live within 80km of our office. Strong English, reliable high-speed internet, and a quiet work environment are essential to succeed.

The role emphasizes handling calls, problem solving, accurate documentation, and adherence to scripts and policies while protecting customer privacy. WFH experience is valued.