Remote Call Center Pro | Fluent English CX

MCI; Pasuquin; Remote; PHP 246,000 - 469,000; Full time

Job summary

MCI is seeking Remote Call Center Representatives to handle inbound/outbound inquiries for a range of clients. Candidates must live within 80km of the office and have strong English proficiency, high-speed internet, and WFH experience.

The role emphasizes customer service excellence and adherence to scripts, with opportunities for growth in a global BPO environment. Ideal candidates will have prior call center experience, good typing speed, and solid knowledge of MS Office.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Call center experience

English proficiency

Typing 20+ WPM

Education

High School diploma

Tools

Microsoft Office

Job description

MCI is seeking Remote Call Center Representatives to handle inbound/outbound inquiries for a range of clients. Candidates must live within 80km of the office and have strong English proficiency, high-speed internet, and WFH experience.

The role emphasizes customer service excellence and adherence to scripts, with opportunities for growth in a global BPO environment. Ideal candidates will have prior call center experience, good typing speed, and solid knowledge of MS Office.