Remote Customer Service Specialist – Commission & Growth

Olympuz-Edward Belacse Career Consultancy Services; Pasig; Hybrid; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Open Workspace

Work from Home

Holiday Gifts

Incentives

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Pasig is hiring a Customer Service Representative to assist customers across channels, handle inquiries, and resolve complaints with a focus on positive experiences.

The role requires a high school diploma (associate/bachelor's preferred) and prefers prior customer service or call center exposure. Hybrid work setup includes potential after-hours shifts and flexible scheduling benefits.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Experience in customer service or related roles is advantageous.
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Resolve complaints while maintaining a positive customer experience.
• Provide accurate information about products, policies and procedures.
• Process orders, returns and account updates as needed.
• Maintain detailed records in the CRM system.
• Escalate complex issues as necessary and follow up for resolution.
• Meet performance metrics for response times and satisfaction.
• Collaborate with teams to improve service processes.
• Stay updated on company products and policies.

Skills

Communication skills

Problem-solving

Multitasking

Teamwork

Education

High school diploma

Associate/Bachelor's preferred

Tools

CRM software

Microsoft Office

Salesforce

Zendesk

HubSpot

Job description

Olympuz-Edward Belacse Career Consultancy Services in Pasig is hiring a Customer Service Representative to assist customers across channels, handle inquiries, and resolve complaints with a focus on positive experiences.

The role requires a high school diploma (associate/bachelor's preferred) and prefers prior customer service or call center exposure. Hybrid work setup includes potential after-hours shifts and flexible scheduling benefits.