Customer Experience Hero (Remote/Hybrid)

Olympuz-Edward Belacse Career Consultancy Services; Taguig; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

HMO

Employee Assistance Program

Job Training

Work from Home

Job summary

Olympuz-Edward Belacse Career Consultancy Services is hiring a Customer Service Representative to handle inquiries via chat, email, or phone, with options for 100% WFH or hybrid work arrangements. You’ll be the face of our support team, delivering friendly, solution-focused assistance.

We value reliability, clear communication, and a calm demeanor under pressure. The role includes updating CRM records, sharing customer insights with the team, and growing with a company that emphasizes work-life

Qualifications

• 6+ months in BPO/Customer Service preferred; fresh grads welcome.
• Stable, high-speed internet connection (25–50 Mbps).
• Willing to work shifting hours or night shifts with premium pay.

Responsibilities

• Assist customers via chat, email, or phone with friendly, solution-oriented support.
• Troubleshoot inquiries and guide users through our products/services.
• Keep customer records updated in CRM for seamless interactions.
• Provide feedback to team leads to help improve service and culture.

Skills

English proficiency

Tech confidence

Positive attitude

Fresh grads welcome

Stable internet

Job description

Olympuz-Edward Belacse Career Consultancy Services is hiring a Customer Service Representative to handle inquiries via chat, email, or phone, with options for 100% WFH or hybrid work arrangements. You’ll be the face of our support team, delivering friendly, solution-focused assistance.

We value reliability, clear communication, and a calm demeanor under pressure. The role includes updating CRM records, sharing customer insights with the team, and growing with a company that emphasizes work-life