Remote Customer Service Pro — Growth, Rewards, & Support

Olympuz-Edward Belacse Career Consultancy Services; Cavite City; Hybrid; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Commission

Holiday Gifts

Incentives

Open Workspace

Work from Home

Health and wellness benefits

Paid time off and holidays

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Cavite is seeking a Customer Service Representative to handle inquiries across phone, email, and chat. You will resolve issues, provide product information, and maintain CRM records while delivering exceptional customer experiences.

The ideal candidate has strong communication skills, problem-solving abilities, and a willingness to work flexible hours in a hybrid setup with work-from-home options. Bachelor’s degree is a plus, but not required.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous customer service, call center, retail, or related experience is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, exchanges, and account updates as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Meet established performance metrics including response times, satisfaction, and productivity.
• Collaborate with team members and other departments to improve service processes.
• Stay up to date on company products, services, and policies.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software (Salesforce/Zendesk/HubSpot)

Microsoft Office

Job description

Olympuz-Edward Belacse Career Consultancy Services in Cavite is seeking a Customer Service Representative to handle inquiries across phone, email, and chat. You will resolve issues, provide product information, and maintain CRM records while delivering exceptional customer experiences.

The ideal candidate has strong communication skills, problem-solving abilities, and a willingness to work flexible hours in a hybrid setup with work-from-home options. Bachelor’s degree is a plus, but not required.