Customer Care Agent - Inbound/Outbound Calls (Paid Training)

Olympuz-Edward Belacse Career Consultancy Services; Davao del Sur; In loco; PHP 223.200 - 312.480; Tempo pieno

Vantaggi offerti da questo lavoro

HMO

Paid training

Bonuses

Performance incentives

Competitive salary

Descrizione del lavoro

Olympuz-Edward Belacse Career Consultancy Services is seeking enthusiastic Call Center Agents to join our team in the Philippines. You will handle inbound and outbound calls, assist customers, and resolve inquiries while delivering professional service.

The role requires good English communication, basic computer skills, and willingness to work shifting schedules, weekends and holidays. Training, benefits, and incentives are included as part of our competitive compensation package.

Competenze

• At least High School or Senior High depending on account.
• Excellent English communication skills.
• Basic computer navigation skills.
• Strong customer service and problem-solving abilities.
• Willing to work on shifting schedules, weekends and holidays.
• BPO experience is an advantage but not required.

Mansioni

• Handle inbound and outbound calls and inquiries.
• Provide product, service, and policy information.
• Resolve customer concerns promptly.
• Document interactions and update records.
• Maintain attendance, quality, productivity, and CSAT targets.
• Follow procedures and protect customer data.

Conoscenze

English communication

Customer service

Problem-solving

Shift work

Formazione

High School Diploma

Descrizione del lavoro

Olympuz-Edward Belacse Career Consultancy Services is seeking enthusiastic Call Center Agents to join our team in the Philippines. You will handle inbound and outbound calls, assist customers, and resolve inquiries while delivering professional service.

The role requires good English communication, basic computer skills, and willingness to work shifting schedules, weekends and holidays. Training, benefits, and incentives are included as part of our competitive compensation package.