Remote Customer Service Pro - Problem Solver & Team Player

Olympuz-Edward Belacse Career Consultancy Services; Baguio; On-site; PHP 167,400 - 245,520; Full time

Benefits offered by this job

Equity incentive plan

Performance bonus

Annual appraisal

Employee of the Month

Employee recognition program

Incentives

Free meals

Retirement plan

Birthday leave

Maternity & Paternity leave

Volunteer time off

Work from home

Job summary

Olympuz-Edward Belacse Career Consultancy Services is seeking a professional Customer Service Representative to join our team in Baguio. The role focuses on assisting customers, resolving inquiries and complaints, and delivering exceptional service across multiple channels.

Ideal candidates have a high school diploma or equivalent, with preference for higher education. On-site work in Baguio, full-time, and opportunities for growth and recognition are offered.

Qualifications

• High school diploma or equivalent; higher education is a plus.
• Strong written and verbal English communication.
• Experience in customer service is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Resolve complaints while maintaining a positive customer experience.
• Provide accurate information about products, policies and procedures.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate records in the CRM system.
• Escalate complex issues as needed.
• Follow up to ensure issue resolution.
• Meet performance metrics for response times and satisfaction.
• Collaborate with team to improve processes.
• Stay up to date on products and policies.

Skills

Communication skills

Problem solving

Teamwork

Multitasking

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM software

Microsoft Office

Job description

Olympuz-Edward Belacse Career Consultancy Services is seeking a professional Customer Service Representative to join our team in Baguio. The role focuses on assisting customers, resolving inquiries and complaints, and delivering exceptional service across multiple channels.

Ideal candidates have a high school diploma or equivalent, with preference for higher education. On-site work in Baguio, full-time, and opportunities for growth and recognition are offered.