Customer Service Representative

Olympuz-Edward Belacse Career Consultancy Services; Pasig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Open Workspace

Work from Home

Holiday Gifts

Incentives

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Pasig is hiring a Customer Service Representative to assist customers across channels, handle inquiries, and resolve complaints with a focus on positive experiences.

The role requires a high school diploma (associate/bachelor's preferred) and prefers prior customer service or call center exposure. Hybrid work setup includes potential after-hours shifts and flexible scheduling benefits.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Experience in customer service or related roles is advantageous.
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Resolve complaints while maintaining a positive customer experience.
• Provide accurate information about products, policies and procedures.
• Process orders, returns and account updates as needed.
• Maintain detailed records in the CRM system.
• Escalate complex issues as necessary and follow up for resolution.
• Meet performance metrics for response times and satisfaction.
• Collaborate with teams to improve service processes.
• Stay updated on company products and policies.

Skills

Communication skills

Problem-solving

Multitasking

Teamwork

Education

High school diploma

Associate/Bachelor's preferred

Tools

CRM software

Microsoft Office

Salesforce

Zendesk

HubSpot

Job description

Olympuz-Edward Belacse Career Consultancy Services

Hybrid - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Holiday Gifts, Incentives

Open Workspace

Work-Life Balance

Work from Home

Customer Service Representative

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional service across various communication channels. This role requires excellent communication skills, problem-solving abilities, and a commitment to creating positive customer experiences.

Job Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, exchanges, and account updates as needed.
• Maintain detailed and accurate records of customer interactions in the company’s CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Meet established performance metrics, including response times, customer satisfaction, and productivity goals.
• Collaborate with team members and other departments to improve customer service processes.
• Stay up to date on company products, services, and policies.

Job Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous customer service, call center, retail, or related experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) software.
• Strong attention to detail and organizational skills.
• Ability to remain calm, patient, and professional when handling difficult situations.
• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience using CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Experience in a customer-facing role within the same industry.
• Health and wellness benefits
• Paid time off and holidays
• Career growth and development opportunities
• Employee recognition and incentive programs

Customer Service Team Player People Skills