Customer Service Specialist

Relay Human Cloud; Makati; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Onsite work environment

Job summary

Relay Human Cloud in Makati, Philippines, is seeking a dedicated Customer Service Specialist to support US clients. This role requires excellent communication, a customer-first attitude, and the ability to thrive in a fast-paced environment.

The position is full-time and onsite with a night shift starting between 9:00 PM and 11:00 PM local time. A bachelor's degree and at least two years of customer service experience are required, along with CRM proficiency (Zendesk, Salesforce).

Qualifications

• Bachelor's degree in any field.
• Minimum of 2 years customer service experience, preferably supporting international customers.
• Strong verbal and written English communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, email, and CRM platforms.
• Willingness to work onsite during night shift hours (9:00 PM–11:00 PM start time).

Responsibilities

• Deliver exceptional customer support via phone, email, and chat to US-based clients.
• Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
• Maintain a high level of professionalism and empathy in all interactions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Accurately document customer interactions in the system following company guidelines.
• Meet performance metrics related to response time, resolution rate, and customer satisfaction.
• Stay up to date with product knowledge, policies, and procedures to ensure accurate information delivery.

Skills

Communication

Multitasking

Time management

Customer focus

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Job description

We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent communication skills, a strong customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite and follows a night shift schedule to align with US business hours.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and chat to US-based clients.
• Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
• Maintain a high level of professionalism and empathy in all interactions.
• Collaborate with internal teams to escal and resolve complex issues.
• Accurately document customer interactions in the system following company guidelines.
• Meet performance metrics related to response time, resolution rate, and customer satisfaction.
• Stay up to date with product knowledge, policies, and procedures to ensure accurate information delivery.

Requirements:

• Bachelor's degree in any field.
• Minimum of 2 years customer service experience, preferably supporting international (US) customers.
• Strong verbal and written English communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, email, and CRM platforms.
• Willingness to work onsite during night shift hours (between 9:00 PM - 11:00 PM start time).

Preferred Qualifications:

• Experience in a BPO or customer support role for US-based clients.
• Familiarity with CRM tools such as Zendesk, Salesforce, or similar platforms.
• Excellent problem-solving skills with a customer-first mindset.

Why Join Us?

• Competitive salary and benefits
• Dynamic, supportive, and collaborative work environment
• Exposure to global operations and US-based stakeholders