Remote SaaS Customer Support Specialist

MicroSourcing; Manila; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Inclusive team culture

Job summary

MicroSourcing is seeking a Customer Service Representative to engage customers through in-app chat, email, and video conferencing. You will help customers maximize value from our product while delivering high-quality support from a remote setup.

You will work with cross-functional teams worldwide, resolving inquiries quickly, and building strong relationships. A fast learner with Business English proficiency will thrive in this role, with flexible hours including weekends.

Qualifications

• Strong written and verbal communication skills with Business English proficiency.
• Experience in customer support or related roles using CRMs or similar tools.
• Fast learner with analytical mindset and ability to thrive in a fast-paced environment.
• Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Responsibilities

• Deliver exceptional customer experiences across in-app chat, email, and video calls.
• Master product knowledge to resolve issues efficiently and accurately.
• Respond promptly to inquiries with a proactive, customer-centric approach.
• Log, validate, track, and resolve incidents using incident management tools.
• Collaborate with cross-functional teams globally to ensure top-tier service.
• Troubleshoot CRM integrations and more advanced product-related issues.

Skills

Business English

Customer support

CRM tools

Analytical mindset

Stress tolerance

Flexible hours

Tools

CRM software

Job description

MicroSourcing is seeking a Customer Service Representative to engage customers through in-app chat, email, and video conferencing. You will help customers maximize value from our product while delivering high-quality support from a remote setup.

You will work with cross-functional teams worldwide, resolving inquiries quickly, and building strong relationships. A fast learner with Business English proficiency will thrive in this role, with flexible hours including weekends.