Customer Support Representative

OSA Outsourcing Advantage; Mexico; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Weekly payments

Weekends off

Growth opportunities

Diverse projects

Job summary

Outsourcing Advantage is a boutique BPO firm focused on back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives to deliver exceptional experiences across phone, email, chat, and social media channels.

Join our team to handle inquiries, resolve issues, and contribute to a supportive, collaborative work environment with opportunities for growth. Weekly payments and weekends off are among the benefits offered.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at a C1 level or higher (written and verbal).
• Availability to work during Eastern Time (ET) business hours.

Responsibilities

• Respond to customer inquiries across phone, email, chat and social media.
• Resolve issues professionally and escalate when needed.
• Document interactions accurately in CRM.
• Meet response-time goals and maintain customer satisfaction.
• Collaborate with internal teams to ensure issue resolution.

Skills

Customer service

English proficiency

CRM/ticketing system

Problem-solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

ET business hours

Tools

Zendesk

Freshdesk

Intercom

Salesforce

Job description

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back‑office and customer service support for US‑based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response‑time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Requirements

• 2+ years of customer service experience
• Excellent English communication
• CRM/ticketing system experience
• Problem‑solving skills
• Ability to multitask
• Professional attitude
• Reliable internet
• Customer‑focused mindset
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce
• BPO or SaaS experience

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Growth opportunities